10 STARS!In the world of Geek, Rosanna is a star! I told her I was completely computer illiterate and the best answer I received from her was "no problem!". She was incredibly kind and thoughtful when explaining the service without all the nerd ism. I really love that she made a phone call out to me! As a business owner I am so busy and it's nice to have a company who reaches out to you! Thank you Rosanna for being so patient and fabulous! She explained everything simple and now I understand!