So far the service has been very good. We get call backs when you say you're going to call us back. I'm pretty busy with other projects and its nice to not have to keep track of initiating our forward progress on this one. Leslie had thoughts on keyword phrases that we ended up using. Even though we both were getting back from Thanksgiving break at least she wasn't still brain dead! I'll give her 5 out of 5 stars and you should give her a big fat raise!!